Refund policy

Returns — in-stock items only

Only in-stock items can be returned. To request a return, contact us at support@maisonburgos.com. All returns require prior authorization.

Items must be in their original packaging and in like-new condition — no scratches, stains, damage or modifications. Lighting that has been installed or assembled cannot be returned.

Returned items must reach our warehouse within 15 days of the delivery date.

What is refunded

• The item price only.
• Initial shipping and White Glove delivery charges are not refundable.
• Return shipping is paid by the customer.
• No restocking fee.

Refunds

Once your return is received and inspected, we refund the item price to your original payment method. Taxes are refunded according to state law.

Final sale — no returns or exchanges

• Final Edition pieces (discontinued, repackaged or open-box)
• Custom and made-to-order items, including COM/COL orders — not cancellable, exchangeable or refundable
• Sculptures
• Light bulbs
• Any item marked Final Sale

Cancellations

In-stock items can be cancelled for a full refund any time before they ship. Email support@maisonburgos.com with your order number as soon as possible; once an order has shipped, our standard return policy applies.

Custom and made-to-order pieces are crafted specifically for you by our artisans, to your chosen size, fabric and finish. Production begins as soon as your order is placed, and materials are cut and prepared for your piece alone. For this reason, custom and made-to-order items cannot be changed, canceled, exchanged, returned or refunded. If you are unsure about a fabric or finish, please order a free sample before you buy.

Damaged or defective items

Inspect your items at delivery. Note any damage on the delivery receipt, take photos, and contact us right away at support@maisonburgos.com.