Shipping policy

Order confirmation

You will receive an email confirmation when your order is placed and another when it ships.

Lead times

Each product page shows its production time and estimated delivery. Made-to-order pieces are built to your specifications — production typically runs 4–12 weeks depending on the piece. For COM/COL orders, production starts when your material arrives at the factory.

Furniture and oversized items travel by freight. After leaving our warehouse, allow an additional 3–5 weeks in transit. The delivery company will contact you to schedule a date and time.

Items ordered together may ship in multiple boxes and arrive on different days.

Factories close in August and over the December holidays — please allow up to 5 extra weeks during those periods.

Where we ship

We ship within the lower 48 United States. We do not currently ship to Alaska, Hawaii, US territories, or P.O. and A.P.O. boxes. If you are elsewhere and would like to arrange delivery through your own freight forwarder, contact support@maisonburgos.com.

Carriers include FedEx, UPS, DHL and freight partners, with deliveries usually Monday–Friday, 9am–5pm. Rural deliveries may take longer.

Delivery service

Standard freight delivery is curbside/threshold: the carrier brings your items to the curb or the first entrance of your building. This suits most trade orders delivered to a warehouse or receiving facility.

White Glove delivery is an optional upgrade you can select at checkout. The team will bring your items to the room of your choice, unpack, inspect, assemble and place them, and remove all packaging and debris.

When the delivery company calls, tell them about any special requirements: narrow roads, gated access, restricted hours, building insurance certificates, or service elevator bookings. Extra charges may apply (for example, multiple flights of stairs).

Before delivery:

• Clear the space where items will go
• Secure low-hanging light fixtures
• Place rugs
• Protect floors and entryways
• Keep pets in a separate room

Delivery teams cannot move existing furniture, handle electrical equipment, or remove doors. Please make sure items will fit through doorways, stairs, hallways and elevators. If delivery cannot be completed, re-delivery and storage fees are the customer's responsibility.

An adult (18+) must be present to accept, inspect and sign for the delivery.